:root{color-scheme:dark;--cyan: #2dd4bf;--cyan-br: #00f5d4;--cyan-deep: #0b84b9;--bg-deep: #040a16;--bg-panel: #081224;--bg-card: #0c1a30;--bg-card-2: #112340;--border: #1a345c;--text: #e2e8f0;--text-dim: #94a3b8;--radius: 16px;--radius-sm: 10px;--superficie-elevada: rgba(12, 26, 48, .92);--superficie-elevada-forte: #0c1a30;--realce-sutil: rgba(255, 255, 255, .04);--realce-medio: rgba(255, 255, 255, .08);--texto-forte: #ffffff}*{box-sizing:border-box;margin:0;padding:0}body{font-family:Inter,system-ui,-apple-system,Segoe UI,sans-serif;background:radial-gradient(circle at 15% 15%,rgba(11,132,185,.08),transparent 40%),radial-gradient(circle at 85% 85%,rgba(0,245,212,.06),transparent 40%),var(--bg-deep);color:var(--text);min-height:100vh}.login-wrap{display:flex;align-items:center;justify-content:center;min-height:100vh;padding:20px}.login-card{background:var(--superficie-elevada-forte);border:1px solid var(--border);border-radius:var(--radius);box-shadow:0 8px 40px #0009,0 0 0 1px #38bdf81f;-webkit-backdrop-filter:blur(14px);backdrop-filter:blur(14px);padding:40px;width:100%;max-width:400px}.login-card h1{font-size:1.5rem;margin-bottom:4px;background:linear-gradient(135deg,var(--cyan),var(--cyan-br));-webkit-background-clip:text;-webkit-text-fill-color:transparent;background-clip:text}.login-card p.sub{color:var(--text-dim);font-size:.9rem;margin-bottom:24px}.field{margin-bottom:16px}.field label{display:block;font-size:.8rem;color:var(--text-dim);margin-bottom:6px;font-weight:600}input{width:100%;padding:12px 14px;background:var(--bg-card-2);border:1px solid var(--border);border-radius:var(--radius-sm);color:var(--text);font-size:.95rem;transition:border .15s,box-shadow .15s}input:focus{outline:none;border-color:var(--cyan);box-shadow:0 0 0 3px #38bdf82e}select{width:100%;padding:11px 38px 11px 14px;background-color:var(--bg-card-2, #112340);background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' fill='none' viewBox='0 0 24 24' 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option:focus{background-color:#162c4e!important;color:#2dd4bf!important;font-weight:700}select option:disabled{color:var(--text-dim, #94a3b8);background-color:#081224}select optgroup{background-color:#070e1b;color:var(--cyan);font-weight:700;padding:8px 12px}.btn{width:100%;padding:12px;background:linear-gradient(135deg,var(--cyan-deep),var(--cyan));border:none;border-radius:var(--radius-sm);color:#06121f;font-weight:700;font-size:.95rem;cursor:pointer;transition:transform .15s,box-shadow .15s;box-shadow:0 2px 14px #38bdf84d}.btn:hover{transform:translateY(-1px);box-shadow:0 4px 20px #38bdf880}.btn:disabled{opacity:.6;cursor:not-allowed;transform:none}.btn-sm{width:auto;padding:8px 16px;font-size:.85rem}.error{background:#fb71851a;border:1px solid rgba(251,113,133,.3);color:#fda4af;padding:10px 14px;border-radius:var(--radius-sm);font-size:.85rem;margin-bottom:16px}.app{max-width:1280px;margin:0 auto;padding:24px}.topbar{display:flex;align-items:center;justify-content:space-between;margin-bottom:28px;padding-bottom:20px;border-bottom:1px solid var(--border)}.brand{display:flex;align-items:center;gap:12px}.badge-system{font-size:.75rem;background:#38bdf81a;color:var(--cyan);padding:4px 10px;border-radius:6px;font-weight:600;border:1px solid rgba(56,189,248,.25);letter-spacing:.05em}.actions-header{display:flex;gap:10px}.btn-primary{background:linear-gradient(135deg,var(--cyan-deep),var(--cyan));color:#06121f}.btn-secondary{background:var(--bg-card-2);border:1px solid var(--border);color:var(--text);box-shadow:none}.btn-secondary:hover{background:var(--border);color:var(--texto-forte);transform:translateY(-1px)}.btn-danger{background:#ef44441f;border:1px solid rgba(239,68,68,.25);color:#fca5a5;box-shadow:none}.btn-danger:hover{background:#ef444440;color:var(--texto-forte);transform:translateY(-1px)}.dashboard-grid{display:grid;grid-template-columns:1fr 340px;gap:24px;align-items:start}@media (max-width: 1024px){.dashboard-grid{grid-template-columns:1fr}}.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(140px,1fr));gap:14px;margin-bottom:24px}.kpi{background:var(--bg-card);background-image:linear-gradient(135deg,rgba(56,189,248,.07),transparent 65%);border:1px solid var(--border);border-radius:var(--radius);padding:18px 20px;transition:transform .15s,border-color .15s,box-shadow .15s,background .15s}.kpi:hover{transform:translateY(-3px);border-color:#38bdf866;box-shadow:0 8px 25px #38bdf81f}.kpi.active{border-color:var(--cyan);background:#38bdf80d;box-shadow:0 0 16px #38bdf82e}.kpi .num{font-size:2rem;font-weight:700}.kpi .lbl{color:var(--text-dim);font-size:.85rem;margin-top:4px}.kpis.tickets-kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(140px,1fr));gap:12px;margin-bottom:20px}.kpis.tickets-kpis .kpi{position:relative;overflow:hidden;padding:16px 18px;border-radius:10px;display:flex;flex-direction:column;justify-content:center;background:var(--bg-card);border:1px solid var(--border);transition:all .2s cubic-bezier(.4,0,.2,1);box-shadow:0 1px 4px #00000014}.kpis.tickets-kpis .kpi .kpi-top-bar{position:absolute;top:0;left:0;right:0;height:3px;opacity:.9}.kpis.tickets-kpis .kpi .num{font-size:1.85rem;font-weight:700;line-height:1.1;letter-spacing:-.02em}.kpis.tickets-kpis .kpi .lbl{color:var(--text-dim);font-size:.82rem;font-weight:500;margin-top:6px}.kpis.tickets-kpis .kpi:hover{transform:translateY(-2px);border-color:var(--kpi-accent, var(--cyan));box-shadow:0 4px 14px #00000026}.kpis.tickets-kpis .kpi.active{border-color:var(--kpi-accent, var(--cyan));background:#38bdf80a;box-shadow:0 0 14px #38bdf81f}.filters-panel{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-sm);padding:8px 12px;margin-bottom:16px;display:flex;flex-direction:row;align-items:center;gap:10px;flex-wrap:wrap}.filters-panel .search-box{flex:1;min-width:240px;max-width:440px;position:relative;display:flex;align-items:center}.filters-panel .search-box .search-icon{position:absolute;left:10px;font-size:18px;color:var(--text-dim);pointer-events:none}.filters-panel .search-box input{padding:6px 32px 6px 34px!important;height:36px;font-size:.85rem;border-radius:8px;background:var(--bg-card-2);width:100%;transition:all .2s ease;border:1px solid var(--border)}.filters-panel .search-box input:focus{border-color:var(--cyan);box-shadow:0 0 0 3px #06b6d426}.filters-panel .search-box .search-clear-btn{position:absolute;right:8px;background:transparent;border:none;color:var(--text-dim);cursor:pointer;display:flex;align-items:center;justify-content:center;padding:4px;border-radius:50%;transition:all .15s ease}.filters-panel .search-box .search-clear-btn:hover{color:var(--text);background:#ffffff1a}.filters-panel .search-box .search-clear-btn span{font-size:16px}.filter-selects{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.filter-selects select{padding:5px 28px 5px 10px;height:34px;background-position:right 8px center;background-size:13px 13px;border-radius:6px;font-size:.83rem;min-width:140px;width:auto}.btn-clear{background:#ef44441a;border:1px solid rgba(239,68,68,.2);color:#f87171;font-size:.78rem;font-weight:600;cursor:pointer;padding:0 10px;border-radius:6px;transition:all .15s;height:34px;display:inline-flex;align-items:center;gap:4px;text-decoration:none}.btn-clear:hover{background:#ef444433;color:#fff}.light-theme .btn-clear{background:#fee2e2;border-color:#fca5a5;color:#b91c1c}.light-theme .btn-clear:hover{background:#fecaca;color:#991b1b}.panel{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius);overflow:hidden;margin-bottom:24px}.panel-head{display:flex;align-items:center;justify-content:space-between;padding:18px 20px;border-bottom:1px solid var(--border)}.panel-head h2{font-size:1.05rem}.loading-tag{font-size:.75rem;background:#38bdf81a;color:var(--cyan);padding:3px 8px;border-radius:4px}.table-responsive{width:100%;overflow-x:auto;-webkit-overflow-scrolling:touch;scrollbar-width:thin}table{width:100%;border-collapse:collapse}th{text-align:left;text-transform:uppercase;font-size:.7rem;letter-spacing:.05em;color:var(--text-dim);padding:12px 16px;border-bottom:1px solid var(--border)}td{padding:12px 16px;border-bottom:1px solid var(--border);font-size:.88rem;vertical-align:middle}tbody tr{transition:background .15s,border-left .15s;cursor:pointer;border-left:3px solid transparent}tbody tr:hover{background:var(--bg-card-2)}tbody tr:last-child td{border-bottom:none}tbody tr.row-selected{background:#38bdf80d;border-left:3px solid var(--cyan)}.tickets-table-wrapper{width:100%;overflow-x:auto;-webkit-overflow-scrolling:touch;scrollbar-width:thin;border-radius:0 0 var(--radius) var(--radius)}.tickets-table{width:100%;min-width:1050px;border-collapse:collapse}.tickets-table th{padding:12px 14px;font-size:.72rem;font-weight:700;letter-spacing:.05em;text-transform:uppercase;color:var(--text-dim);background:var(--bg-card);border-bottom:1px solid var(--border);white-space:nowrap}.tickets-table th.th-id{width:75px;min-width:75px}.tickets-table th.th-title{min-width:280px;max-width:480px;width:auto}.tickets-table th.th-entity{width:115px;min-width:105px}.tickets-table th.th-status{width:140px;min-width:130px}.tickets-table th.th-sla{width:135px;min-width:125px}.tickets-table th.th-urgency{width:105px;min-width:95px}.tickets-table th.th-user{width:130px;min-width:120px}.tickets-table th.th-date{width:95px;min-width:90px}.tickets-table td{padding:12px 14px;vertical-align:middle;border-bottom:1px solid var(--border)}.tickets-table tbody tr{transition:all .15s ease;cursor:pointer}.tickets-table tbody tr:hover{background:var(--bg-card-2)}.ticket-title-cell{min-width:280px;max-width:480px;padding:12px 14px}.ticket-title-wrap{display:flex;flex-direction:column;align-items:flex-start;gap:3px}.ticket-title-text{font-size:.88rem;font-weight:400;color:var(--texto-forte);line-height:1.45;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;word-break:break-word;transition:color .15s ease}.tickets-table tbody tr:hover .ticket-title-text{color:var(--cyan)}.ticket-cat-badge{display:inline-block;font-size:.72rem;padding:1px 6px;border-radius:4px;background:#ffffff0d;border:1px solid var(--border);color:var(--text-dim);line-height:1.3;font-weight:400}.ticket-id-tag{font-family:ui-monospace,SFMono-Regular,Menlo,Monaco,Consolas,monospace;font-size:.82rem;font-weight:500;color:var(--text-dim);white-space:nowrap;transition:color .15s ease}.tickets-table tbody tr:hover .ticket-id-tag{color:var(--cyan)}.urgency-clean{display:inline-flex;align-items:center;gap:6px;white-space:nowrap}.urgency-dot{display:inline-block;width:7px;height:7px;border-radius:50%;flex-shrink:0}.urgency-label{font-size:.83rem;font-weight:400;color:var(--text)}.ticket-user-text{font-size:.84rem;color:var(--text);font-weight:400;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;display:inline-block;max-width:130px}.ticket-user-text.tech{color:var(--texto-forte)}.unassigned-text{font-size:.8rem;color:var(--text-dim);white-space:nowrap}.ticket-date-clean{display:flex;flex-direction:column;gap:2px;font-size:.8rem;line-height:1.25}.ticket-date-clean .date-day{font-weight:400;color:var(--text);white-space:nowrap}.ticket-date-clean .date-time-muted{font-size:.72rem;color:var(--text-dim);white-space:nowrap}.tab-count{font-size:.73rem;font-weight:700;padding:2px 7px;border-radius:999px;background:#ffffff14;color:inherit;line-height:1;margin-left:5px;display:inline-block}.tab-btn.active .tab-count{background:#06b6d438;color:var(--cyan)}.badge{display:inline-block;padding:4px 10px;border-radius:999px;font-size:.75rem;font-weight:600}.badge-lg{padding:6px 12px;font-size:.8rem;border-radius:999px}.muted{color:var(--text-dim)}.center{text-align:center;padding:40px;color:var(--text-dim)}.spinner{width:28px;height:28px;border:3px solid var(--border);border-top-color:var(--cyan);border-radius:50%;animation:spin .7s linear infinite;margin:0 auto 12px}@keyframes spin{to{transform:rotate(360deg)}}.chart-panel{padding:20px}.donut-wrap{display:flex;flex-direction:column;align-items:center;gap:20px;padding:10px 0}.donut-svg-container{position:relative;width:170px;height:170px}.donut-svg{width:100%;height:100%}.donut-segment{transition:stroke-width .2s,filter .2s;cursor:pointer}.donut-segment:hover{stroke-width:10;filter:drop-shadow(0 0 4px rgba(255,255,255,.15))}.donut-center-text{pointer-events:none}.donut-total-num{font-size:1.45rem;font-weight:800;fill:#fff;alignment-baseline:middle}.donut-total-lbl{font-size:.6rem;font-weight:700;text-transform:uppercase;letter-spacing:.05em;fill:var(--text-dim);alignment-baseline:middle}.donut-legend{width:100%;display:flex;flex-direction:column;gap:10px;border-top:1px solid var(--border);padding-top:16px}.legend-item{display:flex;align-items:center;font-size:.85rem}.legend-dot{width:10px;height:10px;border-radius:3px;margin-right:10px;flex-shrink:0}.legend-lbl{color:var(--text-dim);flex-grow:1}.legend-val{font-weight:600}.legend-pct{color:var(--text-dim);font-size:.75rem}.modal-overlay{position:fixed;top:0;left:0;right:0;bottom:0;background:#03050cbf;-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);display:flex;align-items:center;justify-content:center;z-index:1000;animation:fadeIn .2s ease-out}.modal-card{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius);width:100%;max-width:500px;padding:28px;box-shadow:0 10px 40px #00000080,0 0 0 1px #38bdf81a;animation:slideUp .25s ease-out}.modal-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:20px;padding-bottom:12px;border-bottom:1px solid var(--border)}.modal-header h3{font-size:1.2rem;background:linear-gradient(135deg,var(--cyan),var(--cyan-br));-webkit-background-clip:text;-webkit-text-fill-color:transparent;background-clip:text}.btn-close{background:none;border:none;color:var(--text-dim);font-size:1.8rem;cursor:pointer;line-height:1;transition:color .15s}.btn-close:hover{color:var(--texto-forte)}.select-full{width:100%}.modal-card.modal-lg{max-width:680px}.form-row{display:flex;gap:16px;margin-bottom:4px}@media (max-width: 640px){.form-row{flex-direction:column;gap:0}}.flex-1{flex:1}.flex-2{flex:2}.flex-0-5{flex:.5}.sub-fields{display:flex;gap:10px}.priority-val-box{background:var(--bg-card-2);border:1px solid var(--border);border-radius:var(--radius-sm);padding:10px 14px;display:flex;align-items:center;gap:8px;height:44px;font-weight:700;font-size:.9rem}.priority-val-box .dot{width:8px;height:8px;border-radius:50%}textarea{width:100%;padding:12px 14px;background:var(--bg-card-2);border:1px solid var(--border);border-radius:var(--radius-sm);color:var(--text);font-family:inherit;font-size:.95rem;resize:vertical;transition:border .15s,box-shadow .15s}textarea:focus{outline:none;border-color:var(--cyan);box-shadow:0 0 0 3px #38bdf82e}.modal-actions{display:flex;justify-content:flex-end;gap:12px;margin-top:24px}.detail-modal-card{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius);width:100%;max-width:780px;max-height:85vh;display:flex;flex-direction:column;padding:28px;box-shadow:0 10px 40px #00000080,0 0 0 1px #38bdf81a;animation:slideUp .25s ease-out;overflow:hidden;z-index:1001}.detail-modal-body{flex:1;overflow-y:auto;margin-top:10px;padding-right:6px}.detail-modal-body::-webkit-scrollbar{width:6px}.detail-modal-body::-webkit-scrollbar-track{background:transparent}.detail-modal-body::-webkit-scrollbar-thumb{background:var(--border);border-radius:3px}.detail-modal-body::-webkit-scrollbar-thumb:hover{background:var(--text-dim)}.drawer-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:24px;padding-bottom:12px;border-bottom:1px solid var(--border)}.drawer-header .ticket-id{font-family:monospace;font-size:1.1rem;color:var(--cyan);font-weight:700}.drawer-title{font-size:1.3rem;margin-bottom:20px;line-height:1.4;color:var(--texto-forte)}.drawer-meta-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:16px;margin-bottom:28px;background:var(--bg-card-2);padding:16px;border-radius:var(--radius-sm);border:1px solid var(--border)}.meta-item{display:flex;flex-direction:column;gap:4px}.meta-item .lbl{font-size:.75rem;color:var(--text-dim);text-transform:uppercase;letter-spacing:.05em;font-weight:600}.meta-item .val{font-size:.9rem;font-weight:600}.status-updater{margin-bottom:28px;padding:16px;border:1px dashed var(--border);border-radius:var(--radius-sm);display:flex;flex-direction:column;gap:8px}.status-updater label{font-size:.8rem;font-weight:600;color:var(--text-dim)}.status-updater select{width:100%}.updating-lbl{font-size:.75rem;color:var(--cyan)}.drawer-section{display:flex;flex-direction:column;gap:10px}.section-lbl{font-size:.8rem;text-transform:uppercase;letter-spacing:.05em;color:var(--text-dim);font-weight:700}.description-container{background:var(--bg-card-2);border:1px solid var(--border);border-radius:var(--radius-sm);padding:16px;min-height:120px}.text-description{white-space:pre-wrap;font-size:.95rem;line-height:1.6}.html-description{font-size:.95rem;line-height:1.6}.html-description p{margin-bottom:10px}.followups-container{margin-top:10px;background:var(--bg-card-2);border:1px solid var(--border);border-radius:var(--radius-sm);padding:16px;max-height:320px;overflow-y:auto}.followups-loading,.followups-empty{text-align:center;color:var(--text-dim);font-size:.85rem;padding:20px 0}.followups-list{display:flex;flex-direction:column;gap:16px}.followup-item{border-bottom:1px solid var(--border);padding-bottom:14px}.followup-item:last-child{border-bottom:none;padding-bottom:0}.followup-meta{display:flex;justify-content:space-between;align-items:center;margin-bottom:8px;font-size:.8rem}.followup-author{color:var(--text);display:flex;align-items:center;gap:8px}.private-tag{background:#f59e0b26;color:#fbbf24;border:1px solid rgba(245,158,11,.3);font-size:.7rem;padding:1px 6px;border-radius:4px;font-weight:600}.followup-date{color:var(--text-dim)}.followup-body{font-size:.9rem;line-height:1.5;color:#e2e8f0}.followup-body .html-description p{margin-bottom:6px}.followup-private{background:#f59e0b05;border-left:2px solid #f59e0b;padding-left:10px}.followup-form{margin-top:16px;display:flex;flex-direction:column;gap:10px}.followup-actions{display:flex;justify-content:flex-end}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}@keyframes slideUp{0%{transform:translateY(20px);opacity:0}to{transform:translateY(0);opacity:1}}@keyframes slideLeft{0%{transform:translate(100%)}to{transform:translate(0)}}.drawer-tabs{display:flex;gap:8px;border-bottom:1px solid var(--border);margin-bottom:20px;padding-bottom:2px}.tab-btn{background:transparent;border:none;border-bottom:2px solid transparent;color:var(--text-dim);padding:8px 16px;font-size:.9rem;font-weight:600;cursor:pointer;transition:color .2s,border-color .2s}.tab-btn:hover{color:var(--text)}.tab-btn.active{color:var(--cyan);border-bottom-color:var(--cyan)}.solution-alert-box{background:#f59e0b0f;border:1px solid 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var(--border);border-radius:4px;overflow:hidden;width:100%}.h-bar-fill{height:100%;border-radius:4px;transition:width .8s cubic-bezier(.1,1,.1,1)}@media (max-width: 1280px){.dashboard-row-upper{grid-template-columns:240px 1fr}.dashboard-row-upper .chart-panel:last-child{grid-column:span 2}.dashboard-row-lower{grid-template-columns:240px 1fr}.bottom-charts-row{flex-direction:column;gap:16px}.bottom-charts-row .panel{min-height:170px}}@media (max-width: 960px){.dashboard-row-upper{grid-template-columns:1fr}.dashboard-row-upper .chart-panel:last-child{grid-column:auto}.dashboard-row-lower{grid-template-columns:1fr}.kpi-bottom-grid{grid-template-columns:repeat(auto-fill,minmax(140px,1fr))}.bottom-charts-row{flex-direction:column}}.create-ticket-view{display:flex;flex-direction:column;gap:20px;animation:fadeIn .35s ease-out;width:100%}.create-ticket-header{display:flex;align-items:center;gap:20px;border-bottom:1px solid 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.title-input{font-size:1.05rem;font-weight:600}.attachments-upload-section{margin-top:10px}.creation-attachments-list{display:grid;grid-template-columns:repeat(auto-fill,minmax(200px,1fr));gap:10px;margin-top:14px}.creation-attachment-chip{display:flex;align-items:center;gap:8px;background:var(--bg-card-2);border:1px solid var(--border);border-radius:var(--radius-sm);padding:8px 12px;font-size:.85rem;color:var(--text);position:relative;min-width:0}.creation-attachment-chip .chip-file-icon{color:var(--cyan);font-size:1.2rem;flex-shrink:0}.creation-attachment-chip .file-name{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;flex-grow:1;font-weight:600}.creation-attachment-chip .file-size{font-size:.72rem;color:var(--text-dim);margin-right:18px;flex-shrink:0}.creation-attachment-chip .btn-remove{background:transparent;border:none;color:var(--text-dim);font-size:1.25rem;cursor:pointer;position:absolute;right:8px;top:50%;transform:translateY(-50%);transition:color 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.back-btn{margin:0}.detail-title-group{display:flex;flex-direction:column;gap:4px}.detail-title-group h1{font-size:1.4rem;font-weight:800;color:var(--texto-forte)}.ticket-subtitle{font-size:.95rem;color:var(--text-dim)}.ticket-detail-layout{display:grid;grid-template-columns:1fr 340px;gap:20px;align-items:start}.ticket-detail-main{background:var(--superficie-elevada);border:1px solid var(--border);border-radius:var(--radius);-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);padding:24px;display:flex;flex-direction:column;gap:16px;margin-bottom:0}.ticket-detail-sidebar{display:flex;flex-direction:column;gap:16px}.ticket-detail-sidebar .properties-panel{background:var(--superficie-elevada);border:1px solid var(--border);border-radius:var(--radius);-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);padding:20px;margin-bottom:0}.ticket-detail-sidebar .properties-panel .panel-title{font-size:1rem;font-weight:700;color:var(--texto-forte);border-bottom:1px solid 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.notif-text{color:var(--text-dim)}.notif-time{font-size:.7rem;color:var(--text-dim)}.kanban-container{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;width:100%;margin-top:10px;align-items:start}.kanban-column{background:var(--superficie-elevada);border:1px solid var(--border);border-radius:var(--radius);padding:16px;min-height:500px;display:flex;flex-direction:column;gap:14px;transition:all .25s ease;-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px)}.kanban-column.drag-over{background:#06b6d40d;border-color:var(--cyan);box-shadow:inset 0 0 15px #06b6d41a}.kanban-column-header{display:flex;justify-content:space-between;align-items:center;padding-top:10px;padding-bottom:8px;border-bottom:1px solid var(--realce-sutil)}.kanban-column-header h3{font-size:.95rem;font-weight:700;color:var(--texto-forte);margin:0}.kanban-column-header .count-badge{background:var(--realce-medio);color:var(--text-dim);font-size:.75rem;font-weight:700;padding:2px 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var(--cyan)}.card-top{display:flex;justify-content:space-between;align-items:center}.card-id{font-size:.75rem;font-weight:600;color:var(--text-dim)}.my-chip{background:#06b6d41f;color:var(--cyan);font-size:.68rem;font-weight:700;padding:1px 6px;border-radius:4px;text-transform:uppercase;border:1px solid rgba(6,182,212,.25)}.card-title{font-size:.9rem;font-weight:600;color:var(--texto-forte);margin:0;line-height:1.4;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;text-overflow:ellipsis}.card-meta{display:flex;flex-direction:column;gap:6px;border-top:1px solid var(--realce-sutil);padding-top:8px}.meta-row{display:flex;align-items:center;gap:6px}.card-meta-icon{font-size:.95rem;color:var(--text-dim)}.meta-val{font-size:.78rem;color:var(--text-dim);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.card-footer{display:flex;justify-content:flex-start;margin-top:4px}.kb-container{display:flex;flex-direction:column;width:100%}.kb-faq-card{box-shadow:0 4px 6px #0000001a}.kb-faq-card:hover{border-color:#ffffff26;background:var(--realce-sutil)}.kb-faq-card.expanded{box-shadow:0 6px 15px #0003}.kb-faq-trigger{transition:background-color .2s}.kb-faq-trigger:hover{background:#ffffff03}@media (max-width: 1100px){.kanban-container{grid-template-columns:repeat(2,1fr)}.kanban-column{min-height:350px}}@media (max-width: 650px){.kanban-container{grid-template-columns:1fr}}.catalog-container{display:flex;flex-direction:column;width:100%}.catalog-cat-btn{transition:all .25s cubic-bezier(.4,0,.2,1);-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px)}.catalog-cat-btn:hover{transform:translateY(-2px);background:#ffffff14!important;color:var(--texto-forte)!important;border-color:#ffffff26!important}.catalog-cat-btn.active{box-shadow:0 4px 15px -3px #06b6d440}.catalog-card{transition:all .3s cubic-bezier(.4,0,.2,1)!important}.catalog-card:hover{transform:translateY(-4px);background:var(--realce-sutil)!important;border-color:#06b6d459!important;box-shadow:0 12px 30px #0000004d,0 0 15px #06b6d40d}.catalog-card:hover .catalog-request-btn{background:var(--cyan-hover)!important;box-shadow:0 0 12px #06b6d459}.catalog-request-btn{transition:all .2s ease}.catalog-search-box-wrapper input{transition:border-color .25s,box-shadow .25s}.catalog-search-box-wrapper input:focus{border-color:var(--cyan)!important;box-shadow:0 0 0 3px #06b6d426}.light-theme{--cyan: #0b84b9;--cyan-br: #2dd4bf;--cyan-deep: #075985;--bg-deep: #e6edf4;--bg-panel: #ffffff;--bg-card: #f4f8fb;--bg-card-2: #e3ecf4;--border: #d3dfea;--text: #0f2740;--text-dim: #53708b;--superficie-elevada: rgba(255, 255, 255, .92);--superficie-elevada-forte: #ffffff;--realce-sutil: rgba(15, 39, 64, .04);--realce-medio: rgba(15, 39, 64, .08);--texto-forte: #0f2740}body.light-theme{background:radial-gradient(circle at 15% 15%,rgba(11,132,185,.05),transparent 40%),radial-gradient(circle at 85% 85%,rgba(0,245,212,.03),transparent 40%),var(--bg-deep)!important;color:var(--text)!important}.light-theme .btn-primary{color:#fff!important;background:linear-gradient(135deg,var(--cyan-deep),var(--cyan))!important;box-shadow:0 2px 10px #0ea5e926!important}.light-theme .btn-primary:hover{box-shadow:0 4px 16px #0ea5e94d!important}.light-theme .btn-secondary{background:#fff!important;border-color:var(--border)!important;color:var(--text)!important}.light-theme .btn-secondary:hover{background:var(--bg-card-2)!important;color:var(--text)!important}.light-theme .btn-danger{background:#ef444414!important;border-color:#ef44442e!important;color:#dc2626!important}.light-theme .btn-danger:hover{background:#dc2626!important;color:#fff!important}.light-theme .btn-theme-toggle:hover,.light-theme .btn-notification:hover{background-color:#0f172a0d!important}.light-theme .panel{background:#fffc!important;box-shadow:0 10px 30px #0f172a08!important;border-color:var(--border)!important}.light-theme .login-card{background:#ffffffd9!important;box-shadow:0 8px 40px #0f172a1a,0 0 0 1px #0ea5e91f!important}.light-theme .kpi{background:#ffffffb3!important;border-color:var(--border)!important}.light-theme .kpi:hover{background:#fff!important;border-color:var(--cyan)!important}.light-theme .kpi.active{background:#fff!important;border-color:var(--cyan)!important;box-shadow:0 4px 12px #0ea5e914!important}.light-theme .kpi-card-vertical{background:#ffffffd9!important;box-shadow:0 4px 12px #0f172a08!important;border:1px solid var(--border)!important}.light-theme .kpi-card-vertical.yellow{border-left:4px solid #f59e0b!important;background-image:linear-gradient(135deg,rgba(245,158,11,.06) 0%,transparent 60%)!important}.light-theme .kpi-card-vertical.yellow:hover{border-color:#f59e0b!important;box-shadow:0 8px 25px #f59e0b38!important;background:#fff!important}.light-theme .kpi-card-vertical.orange{border-left:4px solid #ea580c!important;background-image:linear-gradient(135deg,rgba(234,88,12,.06) 0%,transparent 60%)!important}.light-theme .kpi-card-vertical.orange:hover{border-color:#ea580c!important;box-shadow:0 8px 25px #ea580c38!important;background:#fff!important}.light-theme .kpi-card-vertical.coral{border-left:4px solid #ef4444!important;background-image:linear-gradient(135deg,rgba(239,68,68,.06) 0%,transparent 60%)!important}.light-theme .kpi-card-vertical.coral:hover{border-color:#ef4444!important;box-shadow:0 8px 25px #ef444438!important;background:#fff!important}.light-theme .kpi-card-vertical.green{border-left:4px solid #10b981!important;background-image:linear-gradient(135deg,rgba(16,185,129,.06) 0%,transparent 60%)!important}.light-theme .kpi-card-vertical.green:hover{border-color:#10b981!important;box-shadow:0 8px 25px #10b98138!important;background:#fff!important}.light-theme .kpi-card-vertical.gray{border-left:4px solid #64748b!important;background-image:linear-gradient(135deg,rgba(100,116,139,.06) 0%,transparent 60%)!important}.light-theme .kpi-card-vertical.gray:hover{border-color:#64748b!important;box-shadow:0 8px 25px #64748b38!important;background:#fff!important}.light-theme .kpi-card-mini{background:#ffffffd9!important;box-shadow:0 4px 10px #0f172a05!important;border:1px solid var(--border)!important}.light-theme .kpi-card-mini.soft-green{border-left:3px solid #10b981!important;background-image:linear-gradient(135deg,rgba(16,185,129,.06) 0%,transparent 60%)!important}.light-theme .kpi-card-mini.soft-green:hover{border-color:#10b981!important;box-shadow:0 6px 20px #10b98138!important;background:#fff!important}.light-theme .kpi-card-mini.soft-blue{border-left:3px solid #0284c7!important;background-image:linear-gradient(135deg,rgba(2,132,199,.06) 0%,transparent 60%)!important}.light-theme .kpi-card-mini.soft-blue:hover{border-color:#0284c7!important;box-shadow:0 6px 20px #0284c738!important;background:#fff!important}.light-theme .kpi-card-mini.soft-gray{border-left:3px solid #64748b!important;background-image:linear-gradient(135deg,rgba(100,116,139,.06) 0%,transparent 60%)!important}.light-theme .kpi-card-mini.soft-gray:hover{border-color:#64748b!important;box-shadow:0 6px 20px #64748b38!important;background:#fff!important}.light-theme .kpi-card-mini.soft-orange{border-left:3px solid #d97706!important;background-image:linear-gradient(135deg,rgba(217,119,6,.06) 0%,transparent 60%)!important}.light-theme .kpi-card-mini.soft-orange:hover{border-color:#d97706!important;box-shadow:0 6px 20px #d9770638!important;background:#fff!important}.light-theme .kpi-card-mini.blue{border-left:3px solid #2563eb!important;background-image:linear-gradient(135deg,rgba(37,99,235,.06) 0%,transparent 60%)!important}.light-theme .kpi-card-mini.blue:hover{border-color:#2563eb!important;box-shadow:0 6px 20px #2563eb38!important;background:#fff!important}.light-theme .kpi-card-mini.dark-charcoal{border-left:3px solid #7c3aed!important;background-image:linear-gradient(135deg,rgba(124,58,237,.06) 0%,transparent 60%)!important}.light-theme .kpi-card-mini.dark-charcoal:hover{border-color:#7c3aed!important;box-shadow:0 6px 20px #7c3aed38!important;background:#fff!important}.light-theme .kanban-column{background:#f1f5f98c!important;border-color:var(--border)!important}.light-theme .kanban-column.drag-over{background:#0ea5e90d!important;border-color:var(--cyan)!important}.light-theme .kanban-card{background:#fff!important;box-shadow:0 2px 4px #0f172a08!important;border-color:var(--border)!important}.light-theme .kanban-card:hover{border-color:#0ea5e966!important;box-shadow:0 6px 12px #0f172a0f!important}.light-theme .kanban-empty-placeholder{border-color:#0f172a0f!important;color:var(--text-dim)!important}.light-theme .notifications-dropdown{background:#fff!important;box-shadow:0 10px 30px #0f172a14!important;border-color:var(--border)!important}.light-theme .notifications-header{border-bottom-color:var(--border)!important}.light-theme .notification-item.unread{background:#0ea5e90a!important}.light-theme .notification-item:hover{background:#f1f5f9b3!important}.light-theme .kb-articles-wrapper,.light-theme .catalog-services-wrapper{background:#ffffffb3!important;border-color:var(--border)!important}.light-theme .kb-faq-card,.light-theme .catalog-card{background:#f8fafcbf!important;border-color:var(--border)!important}.light-theme .kb-faq-card:hover,.light-theme .catalog-card:hover{background:#fff!important;border-color:#0ea5e94d!important;box-shadow:0 8px 20px #0f172a0a!important}.light-theme 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